Refund policy

1. Our Satisfaction Commitment

At SacredSabbats, customer satisfaction is at the heart of everything we do. Each item is carefully handcrafted and personalized to your specifications. If your purchase does not meet your expectations—whether because of a manufacturing issue, a change in preference, or another valid reason—we are happy to offer return or exchange options in accordance with the policy outlined below.

2. Return & Exchange Eligibility

Eligible Products

Unless otherwise stated on the product page, both personalized and non-personalized items may be returned or exchanged provided they meet the following requirements:

  • The item is unused, unworn, unwashed, and remains in its original condition.
  • Returns are accepted for both defective and non-defective merchandise.
  • The product must include its original packaging, accessories, inserts, and tags (if applicable).

Return Period

Return or exchange requests must be submitted within 30 calendar days from the delivery date shown by the shipping carrier's tracking information.

3. How to Request a Return or Exchange

Step 1 – Contact Our Support Team

Before returning any item, please contact us by email or phone.

Kindly provide:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for your request (such as a damaged item, manufacturing defect, personalization concern, incorrect product received, or simply a change of mind)

Step 2 – Receive Return Authorization

Our customer service team will respond within one business day with return instructions and, when applicable, provide a prepaid return shipping label at no cost.

Step 3 – Package Your Return

Please carefully package the item, ensuring all original accessories and packaging materials are included.

Attach the prepaid return label and drop the package off at the carrier indicated on the label (USPS, UPS, or FedEx).

4. Exchange Requests

If you prefer an exchange instead of a refund, you may request a replacement product or updated personalization within the same 30-day return period.

Exchange orders are processed after the returned item has been received and inspected to confirm it meets our return eligibility requirements.

SacredSabbats covers both the return shipping and the shipment of the replacement item, so there is no additional shipping cost for approved exchanges.

5. Product Condition Requirements

To qualify for a refund or exchange, returned merchandise must:

  • Be in new, unused, and unaltered condition.
  • Show no signs of wear, washing, installation, or misuse.
  • Include all original packaging, accessories, and accompanying materials.

Products that have been used, damaged by the customer, modified, or returned without essential packaging may not qualify for a refund or exchange unless the issue resulted from a manufacturing defect or shipping damage.

If an item is returned in a condition that prevents resale, it may be sent back to the customer.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a production defect, or differs from what you ordered, please notify us within 7 days after delivery.

To help us resolve the issue quickly, please include clear photographs showing:

  • The damaged or defective area
  • The complete product
  • The shipping package (if applicable)

Once the issue has been verified, you may choose between:

  • A full refund, or
  • A replacement item at no additional charge.

SacredSabbats will cover all associated shipping costs for approved claims.

7. Free Returns

We believe returning an eligible product should be simple.

For approved returns:

  • Return shipping is completely free.
  • A prepaid shipping label will be provided.
  • No restocking fees or hidden processing charges will be deducted from your refund.

When eligible, your refund will include the full purchase price paid for the returned item.

8. Refund Processing

After your returned item arrives at our facility, it will be inspected to confirm it meets our return requirements.

Approved refunds are typically processed within 5 business days after inspection.

Refunds are issued to the original payment method used for the purchase, including PayPal or the original debit/credit card.

A confirmation email will be sent once the refund has been completed.

9. Items Not Eligible for Return

Products specifically marked as Final Sale, Non-Returnable, or otherwise excluded on the product page are not eligible for return or exchange.

Unless such exclusions are clearly stated, most personalized products may still qualify for return or exchange when returned unused and in their original condition, providing customers with greater purchasing confidence.

10. Customer Responsibilities

To help ensure a smooth return process, customers are asked to:

  • Carefully review personalization details, shipping information, and product selections before placing an order.
  • Contact SacredSabbats before sending any item back. Returns received without prior authorization may experience processing delays or be declined.
  • Include all original accessories, packaging materials, and documentation when returning an item.

11. Contact & Support

If you have questions regarding returns, exchanges, refunds, or would like assistance with a recent purchase, our customer support team is always happy to help.

Phone: (903) 539-5703

Email: support@sacredsabbats.com

Business Address: 6615 150TH ST SW APT 137, LAKEWOOD, WA 98439, USA

Opening Hours:

Mon–Sat: 8:30 am – 7:00 pm

Sun: 10:00 am – 2:30 pm

SacredSabbats – Crafting timeless wooden vehicles, bringing joy and imagination to every journey.